Leadership Development…..

A regular topic of conversation amongst the students at my local business school and indeed amongst many commentators in the field of business education is that of the value or otherwise of various types of leadership development programmes. Whilst much of the latter commentary is focussed on the cost/benefit analysis of pursuing formal programmes such as an MBA, (my students take a somewhat personal interest in this debate!), there is also a healthy dialogue amongst students and practitioners alike as to the merits or otherwise of the various types of “in-house” leadership development programmes.

“In your opinion which of these programmes yields the most immediate benefit for an aspiring leader” asked one of my recent MBA graduates.

“Well, first off, I regard Leadership as an expertise that is developed over time and therefore my perspective is that we are in it for the long-haul. Whilst some programmes can be used as a stimulus to achieve short-term objectives the more robust aspects of development are accumulated across a wide range of learning and typically over a considerable time period. A lifelong journey if you will.” I responded.

“But surely in the short-term I need to focus on the benefits that my MBA brings” responded the student. “I need to leverage the benefits of the qualification over the next three to five years to ensure that I get the most from it.”

By now other members of the group were keen to join the debate, expressing contrasting views of the best way forward.

“Yes, of course it’s important that you make your MBA work for you but you also need to think how it fits with other aspects of your development in both the short and longer term” I continued. “You might like to think of your development needs over time from three or maybe four differing perspectives.”

“Well if you’re unsure then what chance do we have?” challenged one of the group.

“Well ok let’s see if this helps” I responded taking up the challenge.

“First off, you all recognise that your MBA has a shelf life; so it’s really important that you pay attention to keeping yourself up to date. As you all know I’m an avid reader but I also regularly attend forum events and participate in Executive Education programmes across a broad range of topics. You might also like to think about a professional qualification if it’s appropriate – both breadth and depth are important to your long term career goals.”

“Ok, I don’t think anybody would argue with you there. Pretty much in line with the advice we get here at the school” continued the student.

“And so is the second” I continued. “I strongly recommend that you find yourself at least one and preferably two or three mentors. Typically the kind of individual who you can respect and have the confidence in to help you understand how you are developing as leaders and provide the support and guidance that you will inevitably need as your careers progress.”

The group members nodded their broad agreement.

“The third strand builds on what you have been doing here for the last 18 months or so; developing your network. Most of you are already reaching out way beyond your cohort into the alumni at large and throughout the School. Continue to nurture these relationships as they will stand you in good stead throughout your career.”

“Finally” I continued “there is the development that builds up over time from your previous and future job roles. This can be a challenging aspect of your development especially for those of you working in large organisations although it has to be said that there are aspects of these companies that can really work in your favour.”

“I’m not sure that I follow your logic. My view of many large organisations is that they can be very process oriented and transactional in their management style” responded the student.

“That is often so” I continued “but it’s precisely these attributes that can provide the real opportunity. Many of these organisations use the need for change as a leadership development tool. It enables them to release their aspiring leaders into cross functional teams who can embrace change across the organisation at large – way beyond the scope of their normal remit”

“Hmmm, that’s all well good but how can you establish whether the organisation you are looking to join operates in this way?”

“Well you could always ask them how they manage their change programmes at the interview……”

Developing Vision& Values…..

During a recent trip to the USA I met with a group of colleagues who were engaged with the senior executive team of a medium – sized organisation developing a change programme against a backdrop of difficult trading conditions. It seemed that the programme had been progressing well over the last six months since launch but was now showing signs of stalling as the team began to look towards developing the required values to support the future vision.

As we sat for dinner in the private dining room of the hotel’s restaurant this topic continued to dominate the conversation.

“These programmes are notoriously difficult to implement due to the long-term nature of the required commitment from the seniors and the overall expense” I commented by way of confirmation of their opinion. “As you are aware many of the Fortune 500 companies support these types of programmes with internal Leadership Institutes and the like to confirm both the commitment to and the importance of the programme to the rest of the organisation.”

“Hmmm, I’m not sure our Exec team are up for that sort of programme right now; they have a lot on their plate and I think that they would be looking for a lower key approach” responded one of the team.

“Perfectly understandable” I continued “but whichever way they address the challenge they need to ensure that they address the key issues. I’m assuming that they are proposing to lead this programme themselves with only a light touch from us”

“Yes that’s pretty much their thinking at the moment” my colleague continued. ”I think their thinking reflects both the appetite for the potential expense and I also sense some control issues too.”

“OK let’s look at how we can address some of the key issues” I started. “First off let’s make sure that we give them a clear picture of the challenges they face in taking the lead on this programme. As a team, they and most importantly the initial group that they choose to support them in rolling out the programme need to be the best ambassadors they have. If they are not perfect role models then cynicism will ensue and the programme will be undermined from day one. Also we need to ensure that they embrace in real dialogue not just dictum or they will fail to engender the necessary buy-in”

“Raises some interesting questions around how we select the initial cohort” my colleague responded. “We haven’t touched on that area with them as yet.”

“Ok, let’s think about that a little” I continued. “We need to ensure that they choose the people from the organisation who are already demonstrating the required behaviours and embody the required values. They need to be absolutely clear on their selection criteria and be able to commit to them consistently over time.”

“We also need to make sure that they are sensitive to how the organisation responds to the people selected to lead this programme” my colleague continued. “Whilst not necessarily a ‘Fast Track’ for promotion they need to ensure that successful participation in the programme is seen as a key element in career progression.”

“And finally, we need to make sure that they ring fence the funding for the programme” I continued. “Otherwise the programme will be cut at the first sign of a down-turn promoting the exact behaviours and values that they are seeking to eliminate.”

The discussion continued long into the evening as each issue was addressed and proposals considered. Tomorrow’s meeting with the Executive team was clearly going to be an interesting affair….

How Do You Recognise Leadership Potential?

“I’ve been really impressed with Colin since his appointment to the Board at WireCo; he’s really blossomed – way beyond my expectations. I really didn’t think he had the necessary skills to make it to the top.”  My colleague was expressing a view that was shared by many within the organisation; I can remember the disbelief that greeted the news of Colin’s appointment to the senior ranks.

“Yes, his appointment raised a few eyebrows at the time. Sure he had a good reputation but it was more for being a safe pair of hands. Very capable but not somebody with the potential to make it right to the top was the view” I agreed. “It makes you think about how many others there are like him in their organisation. How much potential is being overlooked by their inability to recognise those who can truly lead?”

“How do you mean; they have one of the best Leadership Development programmes around and some of the best leaders I know” retorted my colleague.

“Yes, I know but much of that is driven by the investment in training and coaching that they make post appointment. Like most organisations I suspect they have a wealth of leadership talent that they’re not tapping into” I continued “It’s a paradox that organisations face when looking for talent”

“Hmmm, I’m not sure I’m following your line of thinking – care to enlighten me?”

“Ok. First off I’d like you to share with me your views on how WireCo approach the selection of their potential leaders” I asked.

“Well pretty much like most organisations, I suppose, they focus on their high achievers. The individuals within the organisation they view as having high potential and who, as a matter of course, get things done. The individuals who routinely excel on a personal basis and typically possess boundless energy and drive.”  You could almost feel their commitment oozing from his description.

“You’re right – that’s exactly what they do. They look for people within the organisation who have a strong orientation to achieve.” I responded.

“Well that seems to me like a pretty reasonable place to start” he continued.

“Yes but as you quite correctly say much of this is driven by their personal need to achieve which often results from either their ego or a need for power. But what the organisation needs from its leaders is the ability to set the context for the others in the organisation which is a very different skill set” I concluded.

“Let’s think about Colin for a moment. The surprise at his appointment was mainly the result of his lack of conformance to the model you suggest. Yet throughout his career he has been consistently demonstrated an ability to influence those around him. Not just his own team but other teams across the whole organisation along with his peers and most importantly his seniors. To my mind it would have been surprising had he not made it to the Board” I argued.

“So what you’re saying is that organisations should look to who the key influencers are when thinking about their future leaders”

“Well as you would say … it seems to me like a pretty reasonable place to start”

Coping With Organisational Turbulence….

“As a leader I’m often faced with leading cross-functional teams where it’s difficult to establish the link to the team’s goal and maintain the relationship with the individual functions. Have you any thoughts on how I could increase my influence in this situation?” This question arose recently during an informal gathering with a group of MBA students.

“Well first of all you need to recognise that’s the situation where all of us operate. Most organisations depend on their ability to work cross functionally to deliver their objectives. The problem really stems from how we think about leadership and the teams that we all lead.” I proposed.

“Sure” he responded swiftly “but instead of leading my team I seem to spend most of my time dealing with the ensuing bureaucracy to secure the buy-in from other functions that I need to get the job done!” I sensed from the knowing smiles of the rest of the group that it was a situation that was all too familiar.

“Ok let’s get back to some basics here. Firstly, let’s think about what leadership is; a simple definition would be that Leadership is the influence of a group to achieve a common goal. The problem with this view is its simplicity; Leadership must also embrace the influence of the relationship between the team and, its goals and objectives along with those of the rest of the organisation and the individual’s themselves.” I suggested.

“Each of your group members will belong to functions that have both goals and objectives around developing capability covering individual and functional requirements. Those functions will develop processes and standards to ensure their capability and will develop the skills of the individuals by accreditation and training. These skills and processes are the primary reason why you want the individual on your team” I continued.

“That’s true but it seems I have to continuously justify why I want the amount of resource that I need to deliver my team’s objectives”

“And so you should” I interrupted. “Your team members are probably also members of several other teams within your organisation as well as their home team. It’s the job of their leadership to ensure that their resource is being wisely used on the highest priority task. Your role is to help them by providing the necessary justification to secure the on-going allocation to your team.”

I could see from his reaction that he was having some difficulty with this concept.

“I imagine organisations as turbulent places where there is a continuous ebb and flow of tension between the constituent functions and groups. Whilst there may be overall clarity in terms of objectives there will inevitably be misalignment as these individual groups and functions respond to changes in the business environment.  A leader needs to recognise this and be ready to influence not only his team but also the organisation. It is the leader’s ability to cope with this turbulence that will deliver his team’s success.”

Does Authenticity in Leadership Get The Job Done?

“I’m really fascinated by your views on leadership but in my world I need something that I can take away and apply in the here and now.”

My coach expressed a view that is commonplace in many of the organisations I interact with on a day to day basis. The intuitive belief that authenticity in leadership is both good and valuable to the organisation somehow needs to be underpinned by tools and techniques that validate this assertion.

The problem as I see it is that in many of today’s organisation the dependence  on process compliance and efficiency as the drivers of organisational performance leads to a culture whereby everything has to be measured and if it cannot be then it instantaneously loses credibility in the eyes of much of the organisation.  In many respects it is a further example of the short-termism so prevalent in many of today’s organisations.

“So tell me, what sort of measures would you be looking for?” I enquired of my coach.

“Something that I can relate to my customer deliverables would be preferable. We need to show how we are adding value and impacting the bottom line. The problem is that I need to be able to show the organisation how being more authentic in our leadership approach delivers better overall performance.” My coach had a clear grasp of the issues facing her and indeed many of us in today’s corporate and non-corporate worlds. “If I can’t do this I will have real difficulty securing the resources that I need to develop the capability” she continued.

I could only empathise with her dilemma as I juggled the paradox in my mind that these very same organisations expressed the need to develop more empowered employees as a cornerstone of their future strategy.

“Interestingly the underlying principles of authentic leadership are focussed on the behavioural aspects of the leader that enables the organisation to deliver the best overall performance. Yes I agree that it is difficult to demonstrate the interaction between leadership style and performance but the underlying premiss is totally congruent with the organisational aspiration of delivering the optimised balance of deliverables to a broad church of stakeholders.” I responded.

“Sure authenticity in leadership is not the be all and end all” I continued “but combined with organisational capability and a modicum of technical competence it forms a pretty impressive armoury in any situation.”

Leadership Behaviours….. (Part 3)

“So tell me, if you think back through your career who were the leaders who really made an impression on you?” I asked my colleague as we headed towards the local diner.

“That’s really difficult for me to answer – there have been so many. My first boss made a real impression on me; nothing fazed him, he approached every situation in the same way. It didn’t matter to him whether we were facing the biggest crisis in the company’s history or thinking about developing a new opportunity he just seemed to respond in just the right way.”

“Hmmm that’s an interesting observation” I responded “so, what was he like as a person?”

“The first thing that struck me about him was his depth of experience. Sure he was nearing retirement but even so you could not be anything other than impressed by the range of his knowledge; he just seemed to know a lot about everything” responded my colleague enthusiastically “but I think the most impressive thing about him was the degree to which he influenced the entire organisation – way beyond his remit and certainly well above his pay grade.”

“You know it’s funny but you meet an awful lot of similar individuals within many organisations; the whole of the organisation just seems to depend on them. Tell me some more about your man” I continued.

“He was really positive and totally confident not only in himself but in all of us too. It just rubbed off on you; it seemed that we could achieve anything – and we did. But he was also probably the strongest person mentally that I have ever met.”

I smiled inwardly.

“I remember the speech his boss made at his retirement presentation. His list of achievements was endless. He’d played a key role in every major development within the company in the last 25 years and was highly respected for his ability to beat the odds and bring the job home.” he continued. “And yet I also learnt that he’d experienced more than his fair share of setbacks in his personal life. I just cannot work out how somebody who had gone through so much could remain so positive and upbeat.”

“Well I think that may depend upon your perspective on these things “  I concluded.

Leadership Behaviours….. (Part 2)

“You know, I’ve been thinking about our discussions over the last couple of weeks and there’s something troubling me” my colleague opened with as we sat down for what was becoming our regular discussion over coffee. “You seemed to be saying that it was really important that a leader shouldn’t be overly influenced by the thoughts and views of others but surely it’s important that these other views are considered”

“Well yes of course it is” I countered. “What I meant was that as a leader it is really important to be seen as operating in a way that is true to your own values and that your actions and decisions are a consistent reflection of them. I think what you’re talking about is something subtly different.”

“Hmmm, I’m not sure I understand the point you are making” responded my colleague with a somewhat puzzled expression.

“I think that what you are talking about is what I would call objectivity” I continued by way of explanation. “Others call it by all sorts of different terms such as taking a balanced view or remaining independent but we’re all pretty much in the same area. It’s about recognising that in any situation as a leader you need to able to embrace the views of others including most importantly those that you disagree with.”

“That sounds to me like you are advocating compromise” responded my still somewhat confused colleague.

“No – definitely not. What I am saying it that, as a leader, you need to recognise that all viewpoints have their strengths and weaknesses including your own. It’s really important that in deciding on a course of action you consider and evaluate everybody’s views and opinions and then make a balanced judgement based upon the full picture. In my opinion it’s probably the surest way of developing trust and respect between you, your team and your organisation.” I enthused. “It shows that you are open about your own perspectives but are also objective in considering those of others.”

“I think I’m beginning to understand what you mean but it still seems somewhat paradoxical. I think I need a little time to think this through” responded my colleague as he put down his coffee cup.

Leadership And Self-Awareness

In common with most leadership coaches I’m often inundated with surveys along the lines of “which of these attributes do you consider to be most important in a leader” that then go on to list a series of skills all of which could be considered the most important in a given scenario but as a respondent you are allowed to choose only one. The other day a colleague of mine raised the latest survey request with me over coffee.

“So which one did you choose” he asked “I bet you went for communication”

“Well actually no I didn’t. In fact I never respond to those sorts of questionnaires. Sure, I suppose that they prompt debate which in itself is no bad thing but I’m not convinced that they take things forward very much.”

“Ok I take your point on the simplicity of this approach – so if I were to give you free rein what would you say?” he responded.

“That’s a pretty big question” I replied. “but I think I’d start by talking about self-awareness.”

“In my book anybody aspiring to a position of leadership must be acutely aware of who they are, what they stand for and how they impact on the people they interact with on a day to day basis. Good leaders are reflective by nature and their re-evaluation process is second nature to them.

In essence a good leader will have a deep rooted understanding of their core values, be emotionally aware, understand their motives and goals and will know and trust their feelings. I believe that self-awareness provides the anchor that enables a leader to make decisions and take action.” I concluded.

“So that’s your starting point – where next?” inquired my colleague.

“I think that’s the subject of next week’s coffee break…..”

Do You Grow or Acquire Your Leaders?

Every now and then I receive an email that really makes me stop and think – today was one such occasion.

A little background…… last week I had the pleasure of talking to a group of undergraduates from my Business School as part of their Alumni week. My role was to share with them my career experiences along with what I hope they found were some interesting insights of how they might expect their careers to develop in the future.

It was a conversation that I’d had with numerous groups over the years but an element that was different in this case was the subsequent discussion about my role at the Business School as Chair of the Alumni Executive which in turn led on to the topic of my leadership blog. Over the subsequent days there was the normal flow of follow up emails requesting further information and requests for coaching but one had a different take that I would like to share with you.

In essence the young man in question had some difficulty reconciling the fact that I have spent the best part of forty years in one company (albeit a great one!) yet could write with such diversity and understanding on the subject of leadership that he felt was commensurate with somebody with  a much wider background.

To quote him “…. I had naiively assumed that the key to gaining exceptional business sense and developing good leadership skills was to work in a variety of different companies, sectors and cultures…”

Once I got past the “Why not” response that immediately triggered in my head I began to think about the essence of his assumption and how, in turn, organisations might address this issue when looking for their next generation of leaders – should they grow their leaders from within or should they acquire fresh blood from elsewhere as the opportunity arose. I also began to think about some of the companies that I’d worked with over the years and how they had approached the issue.

As I mulled these questions over in my mind it soon became evident to me that the strategies employed by a significant number of these companies could best be described as ad-hoc being more an expression of preference rather than the result of strategic intent. Of those that had considered the question at some length it did not appear to me that too much consideration had been given to the impact of their policy on the existing team – how would the acquisition of new talent from outside be viewed by the existing aspirational leaders within?

As I considered the consequences for these organisations of this apparent lack of policy in this vitally important area a thought struck me – one thing I do know is for certain is that I’m really looking forward to meeting that young man again next week….should be an interesting conversation for both of us.

Are Your Leaders Authentic?

The other evening I was discussing leadership with a group of students from my local Business School. One of the students voiced his opinion that the interaction between the leader and the group of followers was fundamental to the success of the undertaking.

“Sure the relationship is important,” responded one of the group. ”but it’s only one aspect of a complexity of issues which arise in any situation. I tend to think that the relationship is the result of other factors that give rise to a scenario in which the team can flourish.”

“Such as?” came the instantaneous response.

“Well there’s all sorts of factors which influence the relationship most of which I believe are associated with the leader. For instance, if the leader doesn’t have a good understanding of who he is and what he stands for the how can he operate with integrity? The team will see straight through him”

“That’s right,” added another from within the group. “I’ve worked in several teams where this was the case. The leaders lose all credibility with their teams because their actions are not based on their core values. There is no legitimacy in their leadership position and the team understandably do not follow because there’s no trust.”

The discussion continued in a similar vain for some time. The concept of value-based action attracted wide support from within the group. Similarly strong ethics and a supportive moral perspective also achieved wide recognition from within the group. The question of the degree to which a leader should adapt his message to accommodate the needs of the group was much more contentious.

“Surely if the leader does not adapt his message to match the beliefs and values of the team he will fail to get the buy-in he needs to see the change through” protested a younger member of the group.

“But if he does that won’t he compromise his own values? Surely it would be better if he had the courage of his convictions and did what he felt was right” responded another. “At least if he took this approach he would have integrity outside his team as well”

“Hmm, good point” replied the younger member.

“Well, what do you think? “ he asked turning to me.

“Like most of you I think that leaders who don’t understand their purpose are doomed to failure. I’m also passionate that leaders should always try to do what’s right; I know this can be difficult in an organisational context but in the long run I believe it to be the best strategy. In  my book trust is the cornerstone for building the relationship with the team but remember it has to be both ways – you in them and them in you and lastly if the leader is not passionate about what he is doing then it’s time for him to move on and make way for someone who is. That just about covers it…….”