Developing Vision& Values…..

During a recent trip to the USA I met with a group of colleagues who were engaged with the senior executive team of a medium – sized organisation developing a change programme against a backdrop of difficult trading conditions. It seemed that the programme had been progressing well over the last six months since launch but was now showing signs of stalling as the team began to look towards developing the required values to support the future vision.

As we sat for dinner in the private dining room of the hotel’s restaurant this topic continued to dominate the conversation.

“These programmes are notoriously difficult to implement due to the long-term nature of the required commitment from the seniors and the overall expense” I commented by way of confirmation of their opinion. “As you are aware many of the Fortune 500 companies support these types of programmes with internal Leadership Institutes and the like to confirm both the commitment to and the importance of the programme to the rest of the organisation.”

“Hmmm, I’m not sure our Exec team are up for that sort of programme right now; they have a lot on their plate and I think that they would be looking for a lower key approach” responded one of the team.

“Perfectly understandable” I continued “but whichever way they address the challenge they need to ensure that they address the key issues. I’m assuming that they are proposing to lead this programme themselves with only a light touch from us”

“Yes that’s pretty much their thinking at the moment” my colleague continued. ”I think their thinking reflects both the appetite for the potential expense and I also sense some control issues too.”

“OK let’s look at how we can address some of the key issues” I started. “First off let’s make sure that we give them a clear picture of the challenges they face in taking the lead on this programme. As a team, they and most importantly the initial group that they choose to support them in rolling out the programme need to be the best ambassadors they have. If they are not perfect role models then cynicism will ensue and the programme will be undermined from day one. Also we need to ensure that they embrace in real dialogue not just dictum or they will fail to engender the necessary buy-in”

“Raises some interesting questions around how we select the initial cohort” my colleague responded. “We haven’t touched on that area with them as yet.”

“Ok, let’s think about that a little” I continued. “We need to ensure that they choose the people from the organisation who are already demonstrating the required behaviours and embody the required values. They need to be absolutely clear on their selection criteria and be able to commit to them consistently over time.”

“We also need to make sure that they are sensitive to how the organisation responds to the people selected to lead this programme” my colleague continued. “Whilst not necessarily a ‘Fast Track’ for promotion they need to ensure that successful participation in the programme is seen as a key element in career progression.”

“And finally, we need to make sure that they ring fence the funding for the programme” I continued. “Otherwise the programme will be cut at the first sign of a down-turn promoting the exact behaviours and values that they are seeking to eliminate.”

The discussion continued long into the evening as each issue was addressed and proposals considered. Tomorrow’s meeting with the Executive team was clearly going to be an interesting affair….

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Do You Have A High Performing Leadership Team?

“I’m beginning to question whether we have spent sufficient time with the Leadership team preparing them for the months ahead. It’s inevitably going to be a difficult period and I don’t believe that they are well prepared to take on the changes that they need to make.”

Our discussion continued as we drove away from the plant. We had spent a considerable amount of time addressing the required restructuring of the group to improve profitability and competitiveness but precious little time addressing issues within the leadership team. Right from the beginning of our engagement the problem statement excluded any mention of the Leadership team and its role and yet clearly a lot of the existing issues had developed on their watch.

“Yes of all the groups in the organisation they are the least well defined, are under led and are certainly under resourced” my partner continued.

“It’s ironic, isn’t it, that the team that is best placed in the whole organisation to address these issues is the one that has most difficulty in doing so” I responded. “It’s as if they are too close to the issues to be able to make an objective assessment and take action.”

“You’re right” my partner continued “they lack both structure and direction probably as a result of the lack of independent input to their strategy and organisation.”

This last comment brought home to me the importance of external stimulus to the functioning of a Leadership team. It was clearly evident that this group had lost its way over the past years. Its purpose was unclear and its roles and tasks were poorly defined. And yet the irony is that, as a group, they possessed the highest level of authority in shaping their own working contexts.

“I propose that we get the group off-site somewhere to give themselves some space away from the day job to start addressing some of these issues” my partner was beginning to warm to the task ahead. “Probably needs to be over the weekend so that they won’t be missed by the rest of the management team. It will also help us to start breaking down some of the barriers and launch some team building work with them.”

His take on the situation was right on the mark. We needed to get the team to address their own shortcomings in a safe environment where they could begin to address how they as a group need to develop. The team dynamics did not support the strategy going forward and there were also some resource gaps in key areas that would seriously prejudice the successful implementation of the strategy.

The key issue now was how to broach this with the CEO in the morning. It was clearly going to be a delicate conversation…….

Leadership…..And The Change Management Paradox

“You know it never fails to amaze me how difficult managing change can be. Even when everybody’s up for it it’s just a struggle from beginning to end.” My partner was clearly suffering after a difficult week with our client. It seemed that everything that could go wrong had done so along with a few more things that hadn’t been foreseen by either us or the management team with whom we had been working for several months.

“I can’t see why you are so surprised” I responded somewhat unsympathetically as we sat down at a table to enjoy a well-earned beer. “You know that managing major change is amongst the most difficult of challenges that any leadership team can face.”

“Yes I know but whatever approach I take I cannot get them to buy into the need for them to change along with the rest of the organisation. It seems as if they are blind to the fact that the change impacts them as much as the rest of the organisation” my colleague’s frustration was all too evident. “They just don’t seem to accept that they need to change both individually and as a group as much as the rest of the organisation.”

It was a situation that we had faced many times before. The Leadership team’s focus was on the rest of the organisation. The imperative was to help the organisation to face up to the changes that needed to be made not to face up to the challenge that confronted them as a leadership team. The impact of change on the leadership team is often under-estimated primarily on the basis that they are more change oriented. This was certainly the case here.

“So, have you any thoughts on how we might change our approach?” I asked somewhat apprehensively given his mood. “It’s pretty clear that they are blocked as a team and almost certainly on an individual basis too. We need to find a way to stimulate some creativity to enable them to engage with more options”

My colleague nodded in agreement; his eyes drifting into the distance as he pondered the dilemma before us.

“The really interesting thing” he began after a few minutes “is that they are pursuing a really aggressive timescale when what they really need to do is to take some time out and create some space. I know that the Ops Director is concerned; his team is really creaking and I suspect that the Finance guy has similar concerns.”

“Well ok let’s use their concern as the way in. We can build on it and use it as the way to create some space. It will give everybody the chance to take stock and really think about the implications that the change has for them. Hopefully they will begin to sense the emotional and behavioural changes they need to take on.” I suggested.

“You know, if this were a systems modification we’d recommend using a sand-pit environment to really evaluate the change in a set of safe and secure circumstances – no damage to anybody but a massive learning opportunity for the whole organisation” he continued.

“So why don’t we do something similar” I suggested “call it Transition Space……”

Leadership Behaviours….. (Part 2)

“You know, I’ve been thinking about our discussions over the last couple of weeks and there’s something troubling me” my colleague opened with as we sat down for what was becoming our regular discussion over coffee. “You seemed to be saying that it was really important that a leader shouldn’t be overly influenced by the thoughts and views of others but surely it’s important that these other views are considered”

“Well yes of course it is” I countered. “What I meant was that as a leader it is really important to be seen as operating in a way that is true to your own values and that your actions and decisions are a consistent reflection of them. I think what you’re talking about is something subtly different.”

“Hmmm, I’m not sure I understand the point you are making” responded my colleague with a somewhat puzzled expression.

“I think that what you are talking about is what I would call objectivity” I continued by way of explanation. “Others call it by all sorts of different terms such as taking a balanced view or remaining independent but we’re all pretty much in the same area. It’s about recognising that in any situation as a leader you need to able to embrace the views of others including most importantly those that you disagree with.”

“That sounds to me like you are advocating compromise” responded my still somewhat confused colleague.

“No – definitely not. What I am saying it that, as a leader, you need to recognise that all viewpoints have their strengths and weaknesses including your own. It’s really important that in deciding on a course of action you consider and evaluate everybody’s views and opinions and then make a balanced judgement based upon the full picture. In my opinion it’s probably the surest way of developing trust and respect between you, your team and your organisation.” I enthused. “It shows that you are open about your own perspectives but are also objective in considering those of others.”

“I think I’m beginning to understand what you mean but it still seems somewhat paradoxical. I think I need a little time to think this through” responded my colleague as he put down his coffee cup.