During a recent trip to the USA I met with a group of colleagues who were engaged with the senior executive team of a medium – sized organisation developing a change programme against a backdrop of difficult trading conditions. It seemed that the programme had been progressing well over the last six months since launch but was now showing signs of stalling as the team began to look towards developing the required values to support the future vision.
As we sat for dinner in the private dining room of the hotel’s restaurant this topic continued to dominate the conversation.
“These programmes are notoriously difficult to implement due to the long-term nature of the required commitment from the seniors and the overall expense” I commented by way of confirmation of their opinion. “As you are aware many of the Fortune 500 companies support these types of programmes with internal Leadership Institutes and the like to confirm both the commitment to and the importance of the programme to the rest of the organisation.”
“Hmmm, I’m not sure our Exec team are up for that sort of programme right now; they have a lot on their plate and I think that they would be looking for a lower key approach” responded one of the team.
“Perfectly understandable” I continued “but whichever way they address the challenge they need to ensure that they address the key issues. I’m assuming that they are proposing to lead this programme themselves with only a light touch from us”
“Yes that’s pretty much their thinking at the moment” my colleague continued. ”I think their thinking reflects both the appetite for the potential expense and I also sense some control issues too.”
“OK let’s look at how we can address some of the key issues” I started. “First off let’s make sure that we give them a clear picture of the challenges they face in taking the lead on this programme. As a team, they and most importantly the initial group that they choose to support them in rolling out the programme need to be the best ambassadors they have. If they are not perfect role models then cynicism will ensue and the programme will be undermined from day one. Also we need to ensure that they embrace in real dialogue not just dictum or they will fail to engender the necessary buy-in”
“Raises some interesting questions around how we select the initial cohort” my colleague responded. “We haven’t touched on that area with them as yet.”
“Ok, let’s think about that a little” I continued. “We need to ensure that they choose the people from the organisation who are already demonstrating the required behaviours and embody the required values. They need to be absolutely clear on their selection criteria and be able to commit to them consistently over time.”
“We also need to make sure that they are sensitive to how the organisation responds to the people selected to lead this programme” my colleague continued. “Whilst not necessarily a ‘Fast Track’ for promotion they need to ensure that successful participation in the programme is seen as a key element in career progression.”
“And finally, we need to make sure that they ring fence the funding for the programme” I continued. “Otherwise the programme will be cut at the first sign of a down-turn promoting the exact behaviours and values that they are seeking to eliminate.”
The discussion continued long into the evening as each issue was addressed and proposals considered. Tomorrow’s meeting with the Executive team was clearly going to be an interesting affair….